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FAQs
We can't wait for you to receive your first package!
Please note the following deadlines and shipping dates for our quarterly subscription boxes:
- For the first quarter of the 2024 box, we will be taking orders until the end of February, with shipping scheduled before the end of March.
- The deadline for ordering the second quarter box is before May, and we will ship it before the end of June.
- The deadline for ordering the third quarter box is before August, and we will ship it before the end of September.
- Finally, the deadline for ordering the last quarter box is before November, and we will ship it before the end of December.
For example: if you sign up on February 29th 2024, you will receive the Grabie 2024 first-quarter box. If you sign up on March 1st 2024, you will receive a 2024 second-quarter box.
If you cancel after your subscription has been renewed, you’ll still receive this quarter’s box, but it won’t renew for any following quarters. If you cancel before renewal, you won’t receive an upcoming pack or be billed for any others.
Your monthly subscription will be automatically switched to a quarterly subscription at no extra cost on December 2023. Your recurring order will be created in February and shipped before the end of March.
If you have any further questions, please feel free to send us an email at service@grabie.cc.
At Grabie, we made it our priority to offer the best shipping service to all our customers around the world. All shipping times provided are estimated only. Out-of-control factors such as local customs clearance, unfavorable weather conditions, the Pandemic, and Holiday/peak times can cause shipping delays. We appreciate your patience and understanding as we deliver your order wherever you are!
WHERE DO YOU SHIP FROM?
We have warehouses in the US and Asia. US orders are typically fulfilled from our warehouse in New Jersey. Orders from outside the US or certain products are fulfilled from Asia.
HOW LONG DOES SHIPPING TAKE?
Order Processing Time
Orders are typically processed and packed within 1-3 business days of being placed; they are then shipped after. Processing time can also be affected by the stock status of individual items, the time of the year, and national holidays. Please calculate this into overall shipping times.
Estimated Shipping Time*
Countries/Regions |
Estimated Shipping Time |
United States |
7-20business days |
Canada |
7-20 business days |
Australia |
7-20 business days |
United Kingdom |
7-15 business days |
Germany |
7-15 business days |
Italy, France, Spain |
10-15 business days |
Mexico |
8-20 business days |
Rest of Europe |
7-20 business days |
Japan |
7-20 business days |
New Zealand |
15-25 business days |
Brazil |
15-25 business days |
*The shipping fee may vary between countries or regions from $5.99 to $29.99.
*Free international shipping on orders over $59.99 (excluding New Zealand) and free mainland US delivery on orders over $59.99 (excluding Alaska, Hawaii, and Puerto Rico).
Please note that there will be an additional charge of $14.99 for orders shipped to New Zealand and Puerto Rico, and a charge of $29.99 for orders shipped to Alaska and Hawaii.
*Don’t hesitate to get in touch with us via email at service@grabie.cc if your country is not available to order; we’ll keep sourcing suppliers to fulfill your needs
*Shipping time is estimated and commences from the date of shipping rather than the date of order and can take longer than expected due to invalid addresses, customs clearance procedures, or other causes.