Shipping Policy

At Grabie, we made it our priority to offer the best shipping service to all our customers around the world. All shipping times provided are estimated only. Out-of-control factors such as local customs clearance, unfavorable weather conditions, the Pandemic, and Holiday/peak times can cause shipping delays. We appreciate your patience and understanding as we deliver your order wherever you are! 

WHERE DO YOU SHIP FROM?

We have warehouses in the US and Asia. US orders are typically fulfilled from our warehouse in New Jersey. Orders from outside the US or certain products are fulfilled from Asia.

HOW LONG DOES SHIPPING TAKE?

Order Processing Time 

Orders are typically processed and packed within 1-3 business days of being placed; they are then shipped after. Processing time can also be affected by the stock status of individual items, the time of the year, and national holidays. Please calculate this into overall shipping times.

Estimated Shipping Time*

Countries/Regions	Estimated Shipping Time
United States	7-20business days
Canada	7-20 business days
Australia	7-20 business days
United Kingdom	7-15 business days
Germany	7-15 business days
Italy, France, Spain	10-15 business days
Mexico	8-20 business days
Rest of Europe	7-20 business days
Japan	7-20 business days
New Zealand	15-25 business days
Brazil	15-25 business days

 

*The shipping fee may vary between countries or regions from $5.99 to $29.99.

*Free international shipping on orders over $59.99 (excluding New Zealand) and free mainland US delivery on orders over $59.99 (excluding Alaska, Hawaii, and Puerto Rico).

Please note that there will be an additional charge of $14.99 for orders shipped to New Zealand and Puerto Rico, and a charge of $29.99 for orders shipped to Alaska and Hawaii.

*Don’t hesitate to get in touch with us via email at service@grabie.cc if your country is not available to order; we’ll keep sourcing suppliers to fulfill your needs

*Shipping time is estimated and commences from the date of shipping rather than the date of order and can take longer than expected due to invalid addresses, customs clearance procedures, or other causes.

Promotions and Sales

All sales are final. Our promotions and deals are limited, so we do not offer refunds, returns, or exchanges for orders made during promotional periods. Our delivery guarantees and after-sales support will remain available to all customers. Please reach us at service@grabie.cc for any questions or inquiries.

60 Day Guarantee 

Grabie guarantees delivery for all orders. If your order is not successfully delivered to you within 60 days, please send us a quick email with your order number, and we will issue a full refund.  

Customs Fee

In some countries, duties and taxes must be paid before the goods are released from customs. Customs fees are solely the responsibility of the customer.  Grabie does not offer refunds or returns under circumstances where the customers do not pay customs fees and are unclear. Please note that in rare instances, custom agents may delay the release of orders at their discretion.

Don't hesitate to contact your local customs office if you have additional questions.

Delivery Error

In instances where delivery addresses are incorrect or incomplete, or recipients aren't available for pickup, it is the recipient's responsibility to provide us with the corrected and complete address and incur additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address during mid-delivery.

$10 or 25% of the total order value will be charged for re-deliveries, whichever is higher.

Shipping Couriers

We ship our packages via 4PX / USPS / Royal Mail.

Once your order has been shipped, you will receive a confirmation e-mail containing the tracking number you can track via Order Tracking.

Order Cancellation and Adjustments

Out-of-Stock Items

If an item in your order is out of stock, our customer service team will be in touch to discuss a solution. We’re unable to backorder items that are out of stock.

Order Cancellation and Adjustments

We usually don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please get in touch with service@grabie.cc.

COVID-19 | Shipping Notice

It may delay your delivery due to COVID-19; if you have any questions, you may contact us by email. We appreciate your understanding and apologize for any inconvenience this may cause you.