You can always reach out to us via email@example.com and the email will be replied within 2 working days.
- The time window you can return an item lasts 14 days, starting from the day the order is delivered.
- Item is in good shape, unused, untorn, and contains all its parts with their original tags/package.
- We won't accept returned items that were sent back by you directly without contacting with us first.
- We won't accept returned item(s) arrived COD (cash on delivery).
- Step 1: Please email us at firstname.lastname@example.org, indicating your ORDER NO. and the item(s) you would like to return and the reason. If there are quality issues, our Service Team may need you to provide images of said item(s).
- Step 2: Please mail back your item(s) according to return instructions from our service team.
- Step 3: You will need to send your tracking number and / or proof of delivery to our Customer Service department (email@example.com) .
- Step 4: Within 2-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to your Grabie account.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- Please make sure you don't include non-GRABIE® items by accident in your return package. We will not be responsible for sending back those items to you.
- Please always indicate your order number in the email.
- Refunds that are accepted will be credited to the payment method used to place the order (excluding the initial delivery cost).
- You will be responsible for paying for your own shipping costs for returning your item unless the original products are defective. Shipping costs are nonrefundable either.
- Item(s) is proved to be received damaged, defective, or incorrect, Grabie will clear your refund within 2-5 business days.
- Packages that arrive in COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.
Currently, we do not accept exchange. For your convenience, we recommend submitting a return for a refund so you can place a new order for what you want!