FAQs

We wanted to bring quality and trendy lifestyle products to people. We wanted to help people discover cool products. See our ABOUT US page for more details about who we are and what we do.

We are based in the Silicon Valley of California. Our HQ is in the Bay Area, but we have team members all over the US (Seattle, Denver, Los Angeles). We also have a small presence internationally as well. We believe a good and diverse team is essential to running our company.

Currently the products are being sourced in Asia and Southeast Asia. It is important for us to source quality products and we take that responsibility very seriously. We are currently looking to find and partner with other manufacturers and suppliers throughout Europe and the Americas as well.

TBH, the Grabie.com domain was taken . We are a small startup trying to hustle, so we went with the “.CC domain”.

Please feel free to reach out to our customer service email. Please allow us 48 hours to respond, but we are usually pretty good and can respond to communications within 24 hours.

We are a new company that just started this year, so we are slowly gaining traction and reviews. We are located in the US and governed by US laws and regulations. We do our best to provide good customer service as customer service is our priority. Our platform and payment systems are integrated with SHOPIFY.

We are sorry that orders cannot be changed once being processed. But you are welcome to contact us once you receive the products with defects, and we are here to help.

To track your order click the following link and put in your tracking number you received: https://www.grabie.cc/pages/order-tracking