FAQs

Login issues can be frustrating, but don’t worry! We’re here to help you through it with just a few questions:

1. Check your email spelling – Is there a typo in your email address?
2. Different email address? – Did you sign up with a different email? Try logging in with any other email addresses you might have.
3. Forgot your password? – If you can’t remember your password, please use the “Reset Password” tool to receive a reset email in your inbox.
4. Still having problems? – If you encounter an error, please send a screenshot of the error message along with a description of your issue to service@grabie.cc, and we’ll get you sorted out.

No worries! Resetting it is a breeze. Simply visit our account login page, here:

1. Click on “Forgot your password”
2. Enter your email address
3. Click Submit
4. Check your inbox
5. Follow the instructions to create a new password

If you’re still having trouble or encountering an error, please send a screenshot of the error along with a description of your issue to service@grabie.cc, and we’ll help you resolve it.

For online store orders, non-subscription products usually ship within a timeframe of 7-15 business days. If you place an order that includes both subscription and non-subscription items, the non-subscription products will be shipped within the standard 7-15 day period, while the subscription items will follow their predetermined schedule, shipping the month or quarter after your purchase.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

If you come across an item that is out of stock, please feel free to email us your request. Our product team will review your message and try to restock the item as quickly as possible.

Please note, we currently do not offer a notification service for restocked items. We recommend checking our shop regularly for the item you’re looking for!

We're so happy to hear you're gifting Grabie goodies! Unfortunately, we aren't able to add a gift note to your order. However, you can still let your recipient know that a wonderful Grabie gift is on its way!

Shipping costs depend on your location and the weight of your order. When you check out, you will see the shipping options available. For deliveries within the US, we offer shipping through USPS, FedEx, UPS, and Amazon Express. The standard shipping fee is $5.99.

For international orders, we use 4PX and YunExpress. You will also receive a unique tracking number to follow your package. If you have any other questions, feel free to ask!

We’re sorry for any inconvenience caused by an incorrect shipping address! Here's what you need to know:

- We usually respond to customer inquiries within 2-3 business days.
- Most online orders ship within three business days or even sooner.
- If you need to change your shipping address, please contact us at service@grabie.cc. While we will do our best to assist you, please note that we cannot guarantee changes once an order is placed.
- If your order has already been shipped, we unfortunately won’t be able to make any changes.

Thank you for your understanding!

If your tracking number isn't showing any updates, the first step is to reach out to USPS using the phone number provided. If you need further assistance, feel free to email us at service@grabie.cc. We're here to help!

We ship to all locations within the United States, including Alaska, Hawaii, and Puerto Rico.

For international shipping, we currently deliver to the following countries:

North America:
- United States (including Alaska, Hawaii, and Puerto Rico)
- Canada
- Mexico

South America:
- Brazil

Europe:
- Austria
- Belgium
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom

Asia:
- China
- Japan
- South Korea
- Malaysia
- Singapore

Oceania:
- Australia
- New Zealand

Africa:
- South Africa


If you need further assistance or details, feel free to ask!

United States:
- Standard delivery: $5.99
- Alaska and Hawaii: $29.99
- Puerto Rico: Standard delivery: $14.99

International Shipping:
Standard delivery to the following countries: $14.99
- China
- Austria
- Australia
- Belgium
- Czechia
- Germany
- Denmark
- Spain
- Finland
- France
- United Kingdom
- Ireland
- Italy
- Japan
- South Korea
- Malaysia
- Netherlands
- Poland
- Portugal
- Sweden
- Singapore
- Greece
- Hungary

Standard delivery to the following countries: $8.99
- Canada
- Norway
- Switzerland
- Brazil
- Mexico
- South Africa

Standard delivery to the following countries: $14.99

- New Zealand

Note: Shipping costs may vary depending on your location.

We have warehouses located in the US and Asia. Orders placed within the US usually come from our warehouse in Los Angeles. If you’re ordering from outside the US or purchasing certain products, those orders are typically shipped from our warehouse in Asia.

Orders are typically processed and packed within 1-3 business days after being placed.

Processing time can be influenced by the stock status of individual items, the time of year, and national holidays.

Yes, please factor in the processing time when estimating the total shipping duration.

At Grabie, we prioritize your happiness! Our Happiness Guarantee means that if you’re not satisfied with something you receive, just send it back – no hard feelings!

You have 30 days to return any item that you’re not happy with.

Our Customer Service Team is happy to get you everything you need for a successful return. You are responsible for the cost of the return shipping (it will be deducted from your refund) for all products that are being returned unless otherwise specified by our Customer Service Team.

To initiate a return, please follow these steps:

1. All returns require prior approval from Grabie.
2. Email us at service@grabie.cc with the following information:
- Your order number
- Your full name
- Your email address
- The item you would like to return

We will review your request within 1-3 business days and issue a refund to you.

If you need to process a return, please reach out to our team at service@grabie.cc.

If you received a damaged item, incorrect item, or something was missing from your shipment (so sorry!), we will immediately send a replacement item or offer a full refund (including any return shipping fees) for the item.

Please reach out to our Customer Service Team at service@grabie.cc for further assistance. If your product is damaged or missing an item, please send over a picture of the product with your email!

Your refund will be processed using the same payment method that was used for the original purchase.

Please note that shipping fees are non-refundable, and any return shipping costs will be subtracted from your refund, unless otherwise directed by our Customer Service Team.

Once your return is received by Grabie, you will get an email confirmation detailing the items we received, their condition, and the refund amount. Please allow up to 2 weeks for the credit to appear in your account, and up to 2 billing cycles for it to show on your credit card statement. If you need assistance, feel free to reach out to us at service@grabie.cc.

If you return items that were paid for using a Grabie Gift Card, then you will be issued an e-gift card for the full refund amount.

If you used a combination of payment methods, you will first be refunded with an e-gift card and the rest will be refunded to the credit card you used at the time of purchase.

If you need an order cancelled please reach out to us ASAP at service@grabie.cc and include your order number in your request. We do our best to answer all customer inquiries within 1-3 business days, but one-time online store orders can ship in as little as one business day. We cannot guarantee changes to orders after they have been placed.

Once the order is shipped (fulfilled), you will receive a shipping confirmation via email. Once an order has shipped we cannot change it, the Return and Exchange Policy will apply.

Grabie may cancel orders for any reason, (ie: the item is out of stock, pricing errors, or credit card payment is declined by the issuing financial institution).

All scrapbook boxes are mailed via USPS First Class Mail, with delivery typically taking about 7 to 15 business days after the 3rd of the following month. We bill for the subscription in the month prior to shipment. For example, if you sign up anytime in January (January 1st through January 31st), your first box will ship on the 3rd of February. You can expect to receive it approximately 7 to 15 business days after that date.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

You will receive a shipping confirmation email containing your USPS tracking number as soon as we dispatch your scrapbook subscription box. All our scrapbook subscription boxes are shipped using USPS First Class Mail, so you can easily track your order. Once shipped, you can expect your subscription to arrive within the specified time frames.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

Your shipping address is stored in two locations on your Grabie account: in the Account Details section of your Account Dashboard and within the Subscription Management section.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

Shipping for each subscription is $5.99.

Yes! You will receive an email notification when your subscription package is shipped. We’ll send this to the email address we have on file.

Yes, you can! You have the flexibility to pause or resume your subscription anytime, anywhere through your account. Just a reminder: each billing cycle covers the upcoming month’s box. If you want to take a break from your subscription, please make sure to pause your billing before your next recurring subscription order is generated. For example, if your order is set to generate on February 4th, you'll need to pause your billing before that date.

Here’s How to Pause Your Subscription:

1. Log into your Grabie account.
2. Click "Manage Subscription."
3. Select the subscription you want to pause.
4. Click “Pause Subscription.”
5. A confirmation pop-up will appear—just click “Confirm” to finalize.

If you need to change your credit card information on file, just follow these simple steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Choose the subscription you’d like to update.
4. Click "Edit" next to Payment Details.
5. Select "Update payment method,” then click "Send Email."
6. Check your email for a message from Shopify with further instructions.
7. Follow the instructions in the email to update your payment info.

Important Notes:
- Any updates will take effect on your next bill. If you’ve already been billed for this month’s subscription, please reach out for assistance.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

You can cancel at any time.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Select the subscription you want to cancel.
4. Click “Cancel Subscription.”
5. Select cancellation reason.
6. Click “Cancel Subscription.”

If you cancel after your subscription has been renewed, you’ll still receive this month’s box, but it won’t renew for any following months. If you cancel before renewal, you won’t receive an upcoming pack or be billed for any others.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Click “Resume Subscription.”
4. A confirmation pop-up will appear—just click “Confirm” to finalize.

Once you subscribe, you’ll receive your 15% VIP Subscriber discount code via email. Here’s what you need to know:

1. One-Time Use: This discount code can only be used once per person, so make sure to keep it for a purchase you really want!
2. For One-Time Products Only: The code is applicable for one-time purchases from Grabie. Please note that it cannot be used for recurring subscription orders for the next month or quarter.

If you don’t see the code in your email shortly after subscribing, don’t worry! Just contact us at service@grabie.cc, and we'll assist you. Happy shopping!

GRABIE SCRAPBOOK CLUB BOX INCLUDES:
✓ A charming collection of scrapbooking treasures
✓ Various complete sticker sets
✓ A range of colorful decorative papers
✓ Adorable crafting accessories
✓ Perfect for journaling and artistic projects!

Our scrapbook boxes are great for scrapbook lovers of all ages!

We release theme spoilers on Instagram and Facebook every month on the first day of the month. If you're not a fan of the themes, you can choose to skip or pause that month. Want to grab an extra box? Go for it. And if you're not on social media, don't worry - we'll also email all the theme spoilers at the start of each month, giving you ample time to decide.

*If you want to skip a month, you will have to skip the prior month’s billing in your account dashboard. If your billing has already been processed for the month you want to skip, please contact service@grabie.cc and we’ll handle it!

Absolutely!

There are a couple of options:
- Purchase a pack from a previous month through our Online Store.
- Sign up for a subscription and then cancel it right away.

The Grabie Quarterly Art Club Box is designed to bring joy to everyone. It includes a variety of art supplies for you to explore, along with a revamped 28-day workbook featuring daily journaling and enjoyable drawing exercises.

Starting in 2025, the subscription price will drop to $49.99, while the one-time purchase price will be $59.99. Our goal is to offer joy, relaxation, and a sense of peace through art, making it accessible for all.

The Grabie Quarterly Art Box is delivered every three months, and your subscription will automatically renew until you choose to cancel. Here are the key deadlines and shipping dates for ordering your boxes:

First Quarter Box (2025)
- Order Period: Dec 1, 2024 - Feb 28, 2025
- Shipping Date: Mar 3, 2025
Second Quarter Box (2025)
- Order Period: Mar 1, 2025 - May 31, 2025
- Shipping Date: June 3, 2025
Third Quarter Box (2025)
- Order Period: July 1, 2025 - Aug 31, 2025
- Shipping Date: Sep 3, 2025
Fourth Quarter Box (2025)
- Order Period: Sep 1, 2025 - Nov 30, 2025
- Shipping Date: December 3, 2025

Example: If you sign up on February 28, 2025, you’ll receive the first quarter box. If you sign up on March 1, 2025, you’ll receive the second quarter box.

Important Note: All subscriptions will automatically renew at the end of their cycle.

All art boxes are sent using USPS First Class Mail. You can generally expect delivery within 7 to 15 business days after the 3rd of March, June, September, or December. We charge for your subscription three months before shipping. For example, if you sign up between March 1st and May 31st, your first box will ship on June 3rd, and then arrive about 7 to 15 business days later.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

You will receive a shipping confirmation email containing your USPS tracking number as soon as we dispatch your art subscription box. All our art subscription boxes are shipped using USPS First Class Mail, so you can easily track your order. Once shipped, you can expect your subscription to arrive within the specified time frames.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

Your shipping address is stored in two locations on your Grabie account: in the Account Details section of your Account Dashboard and within the Subscription Management section.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

Shipping for each subscription is $5.99.

Yes! You will receive an email notification when your subscription package is shipped. We’ll send this to the email address we have on file.

Yes, you can! You have the flexibility to pause or resume your subscription anytime, anywhere through your account. Just a reminder: each billing cycle covers the upcoming quarter’s box. If you want to take a break from your subscription, please make sure to pause your billing before your next recurring subscription order is generated. For example, if your order is set to generate on February 4th, you'll need to pause your billing before that date.

Here’s How to Pause Your Subscription:

1. Log into your Grabie account.
2. Click "Manage Subscription."
3. Select the subscription you want to pause.
4. Click “Pause Subscription.”
5. A confirmation pop-up will appear—just click “Confirm” to finalize.

If you need to change your credit card information on file, just follow these simple steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Choose the subscription you’d like to update.
4. Click "Edit" next to Payment Details.
5. Select "Update payment method,” then click "Send Email."
6. Check your email for a message from Shopify with further instructions.
7. Follow the instructions in the email to update your payment info.

Important Notes:
- Any updates will take effect on your next bill. If you’ve already been billed for this quarter’s subscription, please reach out for assistance.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

You can cancel at any time.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Select the subscription you want to cancel.
4. Click “Cancel Subscription.”
5. Select cancellation reason.
6. Click “Cancel Subscription.”

If you cancel after your subscription has been renewed, you’ll still receive this quarter’s box, but it won’t renew for any following quarters. If you cancel before renewal, you won’t receive an upcoming pack or be billed for any others.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Click “Resume Subscription.”
4. A confirmation pop-up will appear—just click “Confirm” to finalize.

Once you subscribe, you’ll receive your 15% VIP Subscriber discount code via email. Here’s what you need to know:

1. One-Time Use: This discount code can only be used once per person, so make sure to keep it for a purchase you really want!
2. For One-Time Products Only: The code is applicable for one-time purchases from Grabie. Please note that it cannot be used for recurring subscription orders for the next month or quarter.

If you don’t see the code in your email shortly after subscribing, don’t worry! Just contact us at service@grabie.cc, and we'll assist you. Happy shopping!

GRABIE ART CLUB BOX INCLUDES:
✓ A variety of carefully curated art supplies
✓ A 28-day wellness workbook
✓ Exclusive discounts on future purchases

Our art boxes are great for art lovers of all ages!

We release theme spoilers on Instagram and Facebook every 3 months on the first day of the quarter. If you're not a fan of the themes, you can choose to skip or pause that quarter. Want to grab an extra box? Go for it. And if you're not on social media, don't worry - we'll also email all the theme spoilers at the start of each quarter, giving you ample time to decide.

*If you want to skip a quarter, you will have to skip the prior quarter’s billing in your account dashboard. If your billing has already been processed for the quarter you want to skip, please contact service@grabie.cc and we’ll handle it!

Absolutely!

There are a couple of options:
- Purchase a pack from a previous quarter through our Online Store.
- Sign up for a subscription and then cancel it right away.

The Grabie Quarterly Watercolor Coloring Box is a fun subscription for both beginners and watercolor lovers. Every quarter, you receive a box that includes a 12-color watercolor palette and a matching coloring book. The coloring book has 15 sheets made from high-quality 300gsm cotton watercolor paper.

Each quarter features a different theme, meaning you’ll get a unique set of colors and designs that go together. This makes it easy to create beautiful art while having a great time. Whether you're just starting out or looking to improve your skills, this subscription has everything you need to enjoy watercolor painting!

The Grabie Quarterly Watercolor Coloring Box is delivered every three months, and your subscription will automatically renew until you choose to cancel. Here are the key deadlines and shipping dates for ordering your boxes:

First Quarter Box (2025)
- Order Period: Dec 1, 2024 - Feb 28, 2025
- Shipping Date: Mar 3, 2025
Second Quarter Box (2025)
- Order Period: Mar 1, 2025 - May 31, 2025
- Shipping Date: June 3, 2025 Third Quarter Box (2025)
- Order Period: July 1, 2025 - Aug 31, 2025
- Shipping Date: Sep 3, 2025 Fourth Quarter Box (2025)
- Order Period: Sep 1, 2025 - Nov 30, 2025
- Shipping Date: December 3, 2025

Example: If you sign up on February 28, 2025, you’ll receive the first quarter box. If you sign up on March 1, 2025, you’ll receive the second quarter box.

Important Note: All subscriptions will automatically renew at the end of their cycle.

All coloring boxes are sent using USPS First Class Mail. You can generally expect delivery within 7 to 15 business days after the 3rd of March, June, September, or December. We charge for your subscription three months before shipping. For example, if you sign up between March 1st and May 31st, your first box will ship on June 3rd, and then arrive about 7 to 15 business days later.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

You will receive a shipping confirmation email containing your USPS tracking number as soon as we dispatch your coloring subscription box. All our coloring subscription boxes are shipped using USPS First Class Mail, so you can easily track your order. Once shipped, you can expect your subscription to arrive within the specified time frames.

Estimated Delivery Times:
- US: up to 7-15 business days
- Canada: up to 12 business days
- EU/UK: up to 3 weeks
- All other locations: up to 4 weeks

*Please be aware that international shipping may take extra time because of customs delays. We use 4PX and YunExpress for delivery, so you'll receive a unique tracking number for your order. While we provide estimated delivery times, we suggest allowing an additional 3 weeks beyond the standard timeframe to account for any potential delays.

If it has been longer than the estimated times listed above, please email us at service@grabie.cc, and we will investigate the issue with your box.

Your shipping address is stored in two locations on your Grabie account: in the Account Details section of your Account Dashboard and within the Subscription Management section.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

Shipping for each subscription is $5.99.

Yes! You will receive an email notification when your subscription package is shipped. We’ll send this to the email address we have on file.

Yes, you can! You have the flexibility to pause or resume your subscription anytime, anywhere through your account. Just a reminder: each billing cycle covers the upcoming quarter’s box. If you want to take a break from your subscription, please make sure to pause your billing before your next recurring subscription order is generated. For example, if your order is set to generate on February 4th, you'll need to pause your billing before that date.

Here’s How to Pause Your Subscription:

1. Log into your Grabie account.
2. Click "Manage Subscription."
3. Select the subscription you want to pause.
4. Click “Pause Subscription.”
5. A confirmation pop-up will appear—just click “Confirm” to finalize.

If you need to change your credit card information on file, just follow these simple steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Choose the subscription you’d like to update.
4. Click "Edit" next to Payment Details.
5. Select "Update payment method,” then click "Send Email."
6. Check your email for a message from Shopify with further instructions.
7. Follow the instructions in the email to update your payment info.

Important Notes:
- Any updates will take effect on your next bill. If you’ve already been billed for this quarter’s subscription, please reach out for assistance.

To update your shipping address for your subscription, follow these steps:

1. Log in to your Grabie account.
2. Click “Manage Subscription” at the top of the page.
3. Select the subscription you want to update.
4. Click “See More Details.”
5. Click "Edit" next to the Product Shipping Info.
6. Click "Edit" next to your shipping address on the right side of the page.
7. Enter your new address.
8. Click “Save.”

If you changed your shipping address but did not follow these steps, you may have only updated your address for one-time online store orders and not your subscription.

If you did follow these steps and your subscription is still shipping to the old address, it’s possible that your address update occurred after you were billed for your subscription. Changes to your subscription will take effect with your next billing cycle. If the address update was made after payment was processed, the old address would have been used.

If you need an address change after your subscription has already been billed, please contact us at service@grabie.cc, and we’ll help resolve the issue!

You can cancel at any time.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Select the subscription you want to cancel.
4. Click “Cancel Subscription.”
5. Select cancellation reason.
6. Click “Cancel Subscription.”

If you cancel after your subscription has been renewed, you’ll still receive this quarter’s box, but it won’t renew for any following quarters. If you cancel before renewal, you won’t receive an upcoming pack or be billed for any others.

1. Log into your Grabie account.
2. Click “Manage Subscription.”
3. Click “Resume Subscription.”
4. A confirmation pop-up will appear—just click “Confirm” to finalize.

Once you subscribe, you’ll receive your 15% VIP Subscriber discount code via email. Here’s what you need to know:

1. One-Time Use: This discount code can only be used once per person, so make sure to keep it for a purchase you really want!
2. For One-Time Products Only: The code is applicable for one-time purchases from Grabie. Please note that it cannot be used for recurring subscription orders for the next month or quarter.

If you don’t see the code in your email shortly after subscribing, don’t worry! Just contact us at service@grabie.cc, and we'll assist you. Happy shopping!

Watercolor Pocket Set (12 colors)
- Comes with all the tools and accessories you need to start painting

Coloring Book (15 sheets)
- Features various designs for you to color and enjoy

Our coloring boxes are great for watercolor lovers of all ages!

We release theme spoilers on Instagram and Facebook every 3 months on the first day of the quarter. If you're not a fan of the themes, you can choose to skip or pause that quarter. Want to grab an extra box? Go for it. And if you're not on social media, don't worry - we'll also email all the theme spoilers at the start of each quarter, giving you ample time to decide.

*If you want to skip a quarter, you will have to skip the prior quarter’s billing in your account dashboard. If your billing has already been processed for the quarter you want to skip, please contact service@grabie.cc and we’ll handle it!

Absolutely!

There are a couple of options:
- Purchase a pack from a previous quarter through our Online Store.
- Sign up for a subscription and then cancel it right away.